Player Safety · Wellbeing · 21+ Only

Responsible Gaming
at hm99

hm99 is committed to providing a safe, transparent and responsible betting environment for all players in Pakistan. We believe that gambling should be an enjoyable pastime — not a source of financial stress or personal harm. This page explains the tools, limits and support options available to every hm99 player.

STRICTLY 21+ ONLY — Underage gambling is prohibited on the hm99 platform

21+ Minimum age to play on hm99

24/7 Responsible gaming support available

5+ Self-management tools for players

0 Tolerance for underage player accounts

Our Responsible Gaming Commitments

hm99 takes player welfare seriously. These are the six pillars that define how we approach responsible gambling across our entire platform — from Karachi to Islamabad.

21+ ONLY

Strict Age Verification

No one under 21 may register or play on hm99. We verify age and identity at registration and conduct ongoing KYC checks to ensure every account holder meets the minimum age requirement without exception.

TOOL

Deposit & Loss Limits

Set daily, weekly or monthly deposit caps and loss ceilings directly from your hm99 account settings. Limits take effect immediately and can only be reduced — not increased — without a mandatory 72-hour cooling-off period.

CONTROL

Self-Exclusion Options

Choose a temporary break (24 hours to 6 months) or a permanent self-exclusion. During self-exclusion, your account is locked, all bonuses are forfeited and hm99 will not send you any marketing communications.

AWARENESS

Reality Checks & Session Limits

Enable reality-check notifications that remind you how long you have been playing and how much you have wagered. You can also set a maximum session duration so the platform automatically logs you out when your time is up.

SUPPORT

Dedicated Support Team

Our responsible gaming support team is available around the clock. If you or someone you know is struggling with gambling-related issues, reach out to us at [email protected] and a trained member of our team will respond promptly.

LICENCE

Licensed & Regulated Platform

hm99 operates under an international gaming licence that mandates adherence to responsible gaming standards. Our licence conditions require us to maintain player protection tools, conduct regular audits and cooperate with regulatory oversight bodies.

Recognising Problem Gambling

Gambling should always feel like entertainment — not an obligation or a way to solve money problems. If any of the warning signs below sound familiar, it may be time to take a step back and use hm99's responsible gaming tools.

If you recognise three or more of these signs in yourself, we strongly encourage you to activate hm99's self-exclusion tool or contact our support team immediately. Help is always available — there is no shame in asking for it.

          
          hm99's responsible gaming page is reviewed regularly to ensure our guidance is in line with international best practice. Players in Pakistan can also seek support from licensed counselling services in Karachi, Lahore and Islamabad.
        

Chasing losses — Placing bigger bets to recover money you have already lost, or feeling compelled to play again immediately after a losing session.

Gambling beyond your means — Using money intended for rent, utilities, groceries or family expenses (such as school fees or EasyPaisa transfers) to fund your gambling activity.

Inability to stop — Feeling unable to walk away from the platform even when you want to, or repeatedly breaking promises to yourself about when to stop.

Neglecting responsibilities — Missing work, skipping family time or withdrawing from social activities because of the time spent gambling on hm99 or other platforms.

Concealing gambling activity — Hiding your betting history, withdrawals or account activity from family members, friends or your spouse out of guilt or fear of their reaction.

Mood dependency — Gambling primarily to escape stress, anxiety or emotional distress, or feeling irritable or restless when you are unable to access the platform.

Self-Management Tools on hm99

Every registered hm99 player has direct access to the following responsible gaming tools from within their account dashboard. No support ticket is needed to activate them.

Deposit Limits

Set a maximum amount you can deposit into your hm99 account per day, week or month. Limits are applied instantly. To increase a previously set limit, a 72-hour waiting period is mandatory — giving you time to reconsider.

Instant activation

Loss Limits

Cap the total amount you are willing to lose over a set period. Once your loss limit is reached, hm99 will prevent further wagering until the limit period resets. This is one of the most effective responsible gaming tools available.

Highly recommended

Session Time Limits

Define how long a single gaming session can last. When your session limit is reached, you will be automatically logged out of hm99 regardless of whether you are mid-game. You can set this from as little as 30 minutes.

Auto log-out

Reality Checks

Enable periodic pop-up reminders that display your current session duration and net wagering amount. These reality checks appear at intervals you choose (every 15, 30 or 60 minutes) and require you to confirm you wish to continue playing.

Configurable intervals

Cooling-Off Period

Take a short break from gambling without permanently closing your account. Cooling-off periods range from 24 hours to 42 days. During this time your account is suspended and you cannot make deposits, place bets or access casino games.

24h – 42 days

Self-Exclusion

Permanently or temporarily close your hm99 account. Temporary exclusions run from 6 months to 5 years. Permanent exclusions are irreversible. During any self-exclusion, all marketing communications are stopped immediately and your account balance is refunded.

Permanent option available

How to Self-Exclude on hm99

Activating self-exclusion on hm99 takes less than two minutes. Follow these four simple steps from within your account. If you face any difficulty, contact our support team at [email protected] and we will process your exclusion request immediately on your behalf.

Self-exclusion requests submitted via email to [email protected] are processed within one (1) hour, 24 hours a day, 7 days a week — including weekends and public holidays in Pakistan.

Log In to Your Account

Visit hm99.im and log in using your registered username and password. Make sure you are accessing the genuine hm99 platform at hm99.im.

Go to Account Settings

Click on your profile icon in the top right corner of the screen and navigate to "Responsible Gaming" within your account settings panel.

Select Self-Exclusion

Choose between a cooling-off period, a temporary self-exclusion or a permanent exclusion. Select the duration that best suits your situation and personal needs.

Confirm Your Request

Confirm your exclusion request. Your account will be locked immediately. Any remaining withdrawable balance will be processed to your registered JazzCash, EasyPaisa or crypto wallet within 3–5 business days.

Quick Self-Assessment

Answer these questions honestly. If you answer "yes" to two or more, consider reaching out to hm99 support or taking a break using one of our responsible gaming tools.

Do you find yourself thinking about gambling even when you are at work, with family, or trying to sleep?

Have you ever tried to cut back on your gambling and found it difficult or impossible to do so?

Have you gambled with money that was meant for essential household expenses, such as rations, utility bills or school fees?

Have you borrowed money, sold belongings or taken a loan in order to fund your gambling activity?

Do you feel anxious, irritable or restless when you are not able to access hm99 or another gambling platform?

Have you lied to a family member or friend about how much time or money you have spent gambling?

Have you ever gambled to escape personal problems, financial stress or emotional difficulties?

After a big loss, do you feel a strong urge to return and win back what you lost as quickly as possible?

            
            This self-assessment is not a clinical diagnostic tool. If you are concerned about your gambling habits, please contact hm99 support or speak to a professional counsellor. Getting support is a sign of strength, not weakness.
          

Protecting Minors

hm99 operates a zero-tolerance policy on underage gambling. Players must be 21 years of age or older to register an account and access any real-money products on the hm99 platform, including cricket betting, live casino, slots and all other games.

We use a combination of document verification, database cross-referencing and ongoing account monitoring to prevent underage access. Any account found to belong to a person under 21 is closed immediately and all funds are returned to the payment method used for deposit.

If you suspect that a person under 21 has gained access to the hm99 platform, please report it immediately to [email protected]. We treat every such report with the highest priority.

Identity Verification at Registration

Every new hm99 account must pass an identity and age verification check before deposits or real-money play are permitted. Accepted documents include a valid CNIC, passport or driving licence.

Parental Controls Guidance

Parents and guardians are encouraged to use parental control software to restrict access to gambling websites. Keep your hm99 login credentials private and never share your account with younger family members.

Responsible Gaming FAQs

Common questions from hm99 players in Pakistan about our responsible gaming policies and tools.

Log in to your hm99 account, go to Account Settings and select the Responsible Gaming section. From there you can set daily, weekly or monthly deposit limits. Any reduction in your limit takes effect immediately. If you want to increase a previously set limit, a mandatory 72-hour waiting period applies before the increase is activated.

Temporary self-exclusions cannot be reversed before the selected exclusion period expires. This is intentional — the cooling-off period is designed to give you genuine time away from gambling. Permanent self-exclusions are irreversible. If you believe your exclusion has been applied in error, contact [email protected] with your account details and our team will review your case.

Any withdrawable balance remaining in your hm99 account at the time of self-exclusion will be returned to your registered payment method — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank or your USDT/BTC wallet — within 3 to 5 business days. Bonus funds and any winnings derived solely from bonus funds that have not yet met wagering requirements will be forfeited.

No. From the moment your self-exclusion or cooling-off period is activated, hm99 will immediately stop all marketing communications including email promotions, bonus offers, SMS notifications and any other direct marketing. If you continue to receive marketing after activating self-exclusion, please contact [email protected] immediately so we can investigate and resolve the issue.

If you are concerned about a family member who you believe is gambling excessively on hm99, contact our support team at [email protected]. While hm99 is bound by privacy obligations and cannot share account details with third parties, we can take additional responsible gaming measures on any account where a credible concern has been raised, and we can point you toward professional support resources available in Pakistan.

Yes. hm99 operates under an international gaming licence, the conditions of which mandate that the platform provides a defined set of player protection and responsible gaming tools. These requirements include age verification, self-exclusion, deposit limits and responsible gaming information. Compliance with these conditions is audited regularly by our licensing authority.

Play Smart. Play Responsibly.

hm99 is here for the thrill of the game — PSL cricket, live dealer tables, slots and more. But your wellbeing always comes first. Use our responsible gaming tools, know your limits, and enjoy the platform the right way. 21+ only.

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21+ only · Play responsibly · hm99 operates under an international gaming licence

Responsible Gamingat hm99